1. Change of Mind Returns
   • If you change your mind about your purchase, Cotton Edge offers the option to return items for store credit or exchange (at our discretion), provided that the following criteria are met:
     • Items are returned within 7 days of receipt.
     • Items are in as-new condition, unopened, unused, and with all original packaging, tags, and seals intact.
     • Items are in a resalable condition and not damaged.
     • Sale items are non-exchangeable and non-returnable.
     • Discounted items are final sale and cannot be returned or exchanged.
   • Please note that you are responsible for the cost and safe return of the goods, including return shipping fees. We recommend insuring high-value items during the return process for added security.
   • If the returned goods do not meet the criteria outlined in this policy, we will assist you in arranging the return of the items to your nominated address at your expense.
   • To initiate a return for a change of mind, please submit a return request via the ‘Orders’ section of your Cotton Edge account. Note that the delivery fee is non-refundable for change of mind returns or exchanges.
2. Other Returns
   • Our goods come with guarantees that cannot be excluded under Canadian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality, but the failure does not amount to a major failure. For minor failures, we reserve the right to offer a repair only.
   • We will accept product returns and provide a replacement, refund, or repair where:
     • The product is faulty or not of acceptable quality.
     • The product is not fit for its intended purpose.
     • The product does not match its sample or description.
   • Should you encounter an issue with your product, please contact us as soon as possible and before disposing of the product. You can do this by submitting a return request via the Help Centre or the ‘Orders’ section of your Cotton Edge account. Your claim will be assessed, and guidance will be provided on the next steps.
   • Upon receipt of a returned item, we will inspect the goods ourselves or, in some cases, return the product to the manufacturer’s repair agent to determine the nature of the problem. If we determine that the goods are defective, we will provide a remedy in accordance with your rights. We reserve the right not to offer a Store Credit, refund, or repair if the item fault is due to misuse or neglect.
   • If, upon inspection, no evidence of defects is found, we will reject your claim and return the goods to you. You will be responsible for covering the cost of return shipping for goods rejected upon inspection. Instructions on how to make this payment will be provided.
   • We aim to complete refunds within 7 business days and replacements within 28 business days from the date of receipt of the product. However, depending on the nature of the return and product availability, this process may extend beyond this period.
3. Refunds
   • Refunds for defective goods will be provided using the original payment method used for your purchase. If the original payment method was a Store Credit, a refund in the form of a Store Credit will be issued to the account used to purchase the goods.
   • Refunds for goods returned under change of mind will be issued as Store Credit for products sold by Cotton Edge. Change of mind refunds for products sold by Marketplace will be refunded back to the original payment method used to purchase the goods.
   • We aim to complete refunds within 7 business days from the date of receipt of the product. However, depending on your payment method and financial institution, it can take up to 10 business days for funds to appear in your account.
   • If the purchase was made through a buy now, pay later facility, the refunded money will be returned to the account held, and the balance will be adjusted accordingly.